If it doesn't work for your recovery, we'll make it right.
Recovery is unpredictable — swelling changes, dates move, bodies heal at their own pace. So size exchanges are free, both ways, for 30 days. Refunds are simple too, with a few common-sense limits that keep our prices fair for everyone.
The 30-Day Comfort Guarantee
Every order is backed by our 30-Day Comfort Guarantee. If a piece isn't right — the fit, the fabric, the fastenings — reach out within 30 days and we'll sort it. Most of the time that's a size exchange, which ships free both ways; if you'd rather have your money back, we'll handle that too, within the limits below.
There's no restocking fee — ever. For refund returns, you arrange and pay the return shipping; beyond that, your refund is issued in full. We'll email you simple instructions.
Free size exchanges, both ways
Wrong size, or swelling changed the fit after surgery? As long as the piece is unworn and unwashed with its tags attached, we'll send the new size and cover shipping both ways — no forms, no fees. Just reach out within 30 days.
Refunds
Changed your mind? Return unworn, unwashed items with tags within 30 days and we'll refund you in full — to store credit or your original payment, whichever you prefer. There's no restocking fee; you just arrange and cover the return shipping.
Damaged or wrong item
If something arrives damaged or we sent the wrong thing, it's on us — a full refund or replacement, no fee and no return shipping. Just email a photo and we'll fix it fast.
A note on hygiene
Because our garments are worn against healing skin, incisions, and ports, we can't resell anything that's been worn, washed, or used — so those items aren't eligible for return or exchange. Only unworn, unwashed items with tags attached, within 30 days, qualify under the 30-Day Comfort Guarantee. It keeps things safe for the next person in recovery, and keeps our prices where they should be.
How to start a return or exchange
Email customercare@inspiredcomforts.com with your order number, or use our contact page. Tell us what isn't working and whether you'd like an exchange, store credit, or a refund — we'll send simple instructions (size exchanges ship free both ways). No forms, no runaround.
Gifts: the recipient can exchange or take store credit with just the order number — no awkward conversation required.
Not sure before you order?
We'd rather help you get it right the first time than process a return. Tell us the situation and we'll point you to the right piece.
Contact us